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Forgot Password Process

Secure self-service password recovery in 3 simple steps

Initiate Password Reset​

AI mode interface

Initiate Password Reset
  1. On the login page, click Forgot Password link
  2. Enter your registered email address
  3. Click Send Verification Code
Note

The email must match your account's registered address. Check spam folder if you don't receive the code within 5 minutes.

Verify Your Identity​

AI mode interface

Verify Your Identity
  1. Check your email for a 6-digit PIN
  2. Enter the PIN in the verification field
  3. Click Verify Code
Tip

Verification codes expire after 15 Seconds for security. Request a new code if needed.

Set New Password​

AI mode interface

Set New Password

After successful verification:

  1. Enter your new password
  2. Re-enter to confirm
  3. Click Reset Password

Password Requirements​

  • Minimum 8 characters
  • At least 1 uppercase letter
  • At least 1 number or special character
  • Cannot be same as last 5 passwords

Security Features​

  • One-Time PIN: Each code can only be used once
  • Rate Limiting: Max 3 attempts before lockout
  • Auto-Expire: Unused codes invalid after 15 Sec
  • Session Protection: Verification required for each step

Troubleshooting​

Q: Didn't receive the PIN email?

  • Check spam/junk folder
  • Verify email address matches registration
  • Wait 2-3 minutes and request again

Q: PIN not working?

  • Codes are case-sensitive
  • Ensure no extra spaces
  • Request new code if expired