Get Help & Support
We're here to help you succeed — whether you need quick answers, hands-on guidance, or direct access to our leadership team.
Craftapp provides multiple support channels so you can get help in the way that fits your situation best: from instant chat support to direct strategy sessions with our team.
Start with Self-Help
Before reaching out, you may find what you need immediately in our documentation.
Info
Explore our Guides, Getting Started, and FAQs to quickly resolve common questions and learn best practices.
Support Channels
Choose the support option that best fits your needs:
| Support Channel | Best For | Response Time |
|---|---|---|
| Live Chat | Quick questions, usage guidance | Instant (Business Hours) |
| Email Support | Detailed issues, billing questions | Within 24 hours |
| CTO Meeting | Architecture, enterprise solutions | Scheduled in advance |
Live Chat (Fastest)
- Available directly inside the Craftapp dashboard
- Located at the bottom-right corner of the app
- Availability: Business hours (UTC)
Best for:
- Quick questions
- Usage guidance
- Minor technical issues
Email Support
For detailed issues or billing-related questions:
- Email: [email protected]
- Typical response time: Within 24 hours
Best for:
- Account or billing questions
- Bug reports with detailed context
- Requests that require follow-up
Direct Meeting with the CTO
For advanced use cases, architecture discussions, or enterprise needs, you can request a direct meeting with Craftapp's CTO.
This option is ideal for:
- Complex system design
- Scalability and infrastructure planning
- Enterprise or custom solutions
- Strategic product guidance
Note
Meetings are scheduled in advance and subject to plan eligibility.
Reporting Technical Issues
If you encounter a bug or unexpected behavior, providing clear details helps us resolve it faster.
Note
When reporting an issue, please include:
- Steps to reproduce the problem
- Screenshots or screen recordings
- Browser, device, and operating system details
This ensures our engineering team can investigate efficiently.
Feature Requests & Feedback
Have an idea that could improve Craftapp? We actively listen to user feedback.
You can:
- Submit feature ideas via our feedback form
- Share product suggestions with our support team
- Participate in roadmap discussions when available
Your feedback directly influences future improvements.
Community & Social Channels
Connect with other builders, share ideas, and stay updated:
- Community Chat: Join discussions with other Craftapp users
- X / Twitter: Follow us for updates and announcements
- Community Events: Workshops and live sessions (announced periodically)
Improve the Documentation
Notice something unclear, outdated, or missing?
Tip
Use the "Edit this page" link at the bottom of any documentation page to suggest improvements directly. Your contributions help keep Craftapp docs accurate and helpful for everyone.
Quick Reference
Which channel should I use?
| Need | Best Option |
|---|---|
| Quick question | Live Chat |
| Detailed issue | Email Support |
| Architecture & strategy | CTO Meeting |
| Learning & onboarding | Documentation |
| Ideas & feedback | Feature Requests |
| Community connection | Community Chat |
Summary
We're committed to supporting you at every stage — from first build to enterprise scale.
Key Support Channels:
- Live Chat: For immediate assistance during business hours
- Email: For detailed or billing-related inquiries
- CTO Meeting: For strategic and enterprise-level guidance
- Documentation: For self-service learning and troubleshooting
- Community: For peer support and networking
Our team is dedicated to ensuring your success with Craftapp, regardless of your plan or project size.